Refunds & Return Policy

Refund Policy

We gladly accept item returns within 7 days from the date you received your order. Qualifying returns must meet the following criteria. 

  • The package must be postmarked within 7 days of receiving your delivery.
  • Merchandise must be unworn, undamaged, unaltered, and unwashed. 
  • Merchandise must be free of any stains, make-up, deodorant, odors, etc. 
  • All tags and/or hygienic liners must be attached. DO NOT remove hygienic liner unless you are 100% certain you are keeping items. We will refuse any item with missing liner or liner removed and reattached. 

Please Note:

  • We do not offer instant refunds. Once your item is returned to us, we will inspect the garment before initiating a return. 
  • We reserve the right to refuse a refund if the garment looks worn/damaged or if all tags are not properly attached. If refused, the customer will pay to have items shipped back, or forfeit your items. 
  • Again, we CAN NOT accept any returns if the hygienic liner is missing or has been reattached. 
  • The customer is responsible for all return shipping charges. We DO NOT reimburse your shipping charges. If you still cannot ship it you might be eligible for a 25% refund.
  • Packing slip MUST be included to process the return and identify customers. 
  • We highly encourage the returning package with a tracking number. It is not our responsibility if the parcel is lost, and you will not be reimbursed. 
  • All SALE, PROMO, or DISCOUNTED are FINAL SALE and cannot be exchanged or returned. NO EXCEPTIONS. This does not apply to your 15% email sign up code. Promos codes of 25% or higher is considered FINAL SALE. 
  • We will issue refunds on items damaged in transit, and ONLY if we are unable to replace that item. We will require a photo of the damaged item. We will not issue refunds for items confiscated by your local Customs.
  • GIFT CARDS are not eligible for returns.
  • If your return meets the criteria above, we will process your return within 5 business days. We will reimburse the original payment used, minus shipping fees. 
  • INTERNATIONAL RETURNS MUST PROVIDE TRACKING. Beach Baes is not responsible for any lost or stolen parcels during transit. The customer is responsible for return shipping charges. 

  • It is the BUYERS responsibility to check with their local Customs Office to make sure they are buying a product that does not violate local laws. If Customs should confiscate o return a package to us, the BUYER is responsible for all shipping charges to and from us. Beach Baes is not responsible for confiscated goods or undelivered goods.  

How it works:

  • Please read the return policy in its entirety. 
  • Email info@beachbaes.com to initiate return process. 
  • Please include the order number, the item(s) you wish to return, and the reason for your return. 
  • You will receive an email with return instructions.
  • A packing slip must be included. We can not process your return without this, as we will not be able to locate your order.

By placing your order with beachbaes.com, the customer accepts all terms and conditions regarding returns and exchanges.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@beachbaes.com. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@beachbaes.com and send your item to: 507 Chamberlain Ln, 205, Naperville IL 60540, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 507 Chamberlain Ln, 205, Naperville IL 60540, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.